Terms of service

Overview

This website is operated by Comfystride LTD, trading as Comfystride.

Throughout the site, the terms “we”, “us” and “our” refer to Comfystride LTD, trading as Comfystride.

By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions, together with any additional policies referenced on this website.

If you do not agree to these Terms & Conditions, please do not use our website or services.

Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a contract under the laws of the United Kingdom; or

• If you are under the age required to enter into a contract, you have the permission of a parent or legal guardian.

You may not use our products or website for any unlawful or unauthorised purpose.

Products & Services

We make every effort to display our products, colours, descriptions and pricing as accurately as possible. However, we cannot guarantee that the colours displayed on your device will accurately reflect the actual colour of a product.

We reserve the right to:

• Limit product quantities

• Discontinue products

• Change pricing

• Modify product descriptions

• Correct errors or inaccuracies

• Refuse or cancel orders where there is a legitimate reason to do so

All products are subject to availability.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.

Orders & Contract Formation

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

• Suspected fraudulent or unauthorised activity

• Incorrect pricing or product information

• Product availability issues

• Unusual or suspicious purchasing activity

• Technical or system errors

If your order is cancelled after payment has been processed, we will issue a refund for the amount paid.

The contract between you and Comfystride LTD will be formed in accordance with applicable UK consumer law and our order acceptance process.

Pricing

All prices displayed on our website are subject to change.

Where applicable, prices will include any taxes or charges that are required to be shown to UK consumers.

We reserve the right to correct pricing errors or inaccuracies. If a product has been displayed at an incorrect price due to an obvious error, we may contact you before processing the order and give you the option to proceed at the correct price or cancel the order.

Delivery

We deliver exclusively within the United Kingdom.

Standard UK delivery is free on all orders.

Delivery timeframes shown on our website are estimates and may vary depending on circumstances outside our reasonable control.

We aim to dispatch and deliver orders within the timeframes communicated at checkout or in your order confirmation. Unless a different delivery period has been agreed with you, goods will generally be delivered without undue delay and within 30 days, in accordance with applicable UK consumer law.

We are not responsible for reasonable delivery delays caused by circumstances outside our control, including delays involving delivery providers, severe weather, strikes or other unforeseen events.

Nothing in this section limits your statutory rights regarding delivery.

Returns & Refunds

Returns, cancellations and refunds are governed by our Refund & Return Policy, together with your statutory rights under applicable UK consumer law.

For most online purchases of goods, UK consumers generally have a legal right to cancel their order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

If you exercise a statutory cancellation right, you may be required to return the goods within the applicable period. Where required by law, refunds will be processed within the applicable legal timeframe.

Nothing in our Refund & Return Policy or these Terms & Conditions is intended to limit or exclude any consumer rights that cannot legally be excluded or restricted.

We also remain responsible for goods that are faulty, not as described or otherwise fail to meet the requirements of applicable UK consumer law.

Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate or current.

We reserve the right to correct errors, inaccuracies or omissions and to update information at any time without prior notice.

Intellectual Property

All content on this website, including:

• Logos

• Branding

• Graphics

• Images

• Product descriptions

• Website design

• Text

• Videos

• Other website materials

is owned by Comfystride LTD or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish or use our content without our prior written permission, except where permitted by law.

Prohibited Uses

You may not use our website:

• For any unlawful or unauthorised purpose

• To violate any applicable law or regulation

• To transmit malware, viruses or harmful code

• To infringe intellectual property rights

• To harass, abuse, threaten or defame others

• To collect personal information from other users without permission

• To interfere with the security or operation of our website

• To attempt to gain unauthorised access to our systems or services

We reserve the right to restrict or terminate access to our website where there is a legitimate reason, including serious or repeated violations of these Terms & Conditions.

Third-Party Services & Links

Our website may contain links to third-party websites, services or platforms.

We are not responsible for:

• Third-party content

• External websites

• Third-party products or services

• Third-party privacy practices

• Any losses arising from your use of third-party services

Your use of third-party websites or services is subject to their own terms and policies.

Disclaimer of Warranties

We aim to provide a reliable website and high-quality products. However, to the fullest extent permitted by law, we do not guarantee that the website will always be uninterrupted, error-free or completely free from viruses or other harmful components.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under UK law.

Limitation of Liability

To the fullest extent permitted by law, Comfystride LTD will not be liable for losses that are not reasonably foreseeable or that arise indirectly from your use of our website or products.

However, nothing in these Terms & Conditions excludes or limits our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Faulty or unsafe products where liability cannot legally be excluded

• Breach of your statutory consumer rights

• Any other liability that cannot legally be excluded or limited

Subject to the above, our liability will be limited to the extent permitted by applicable UK law.

Indemnification

You agree to be responsible for losses, liabilities or reasonable expenses incurred by Comfystride LTD as a result of your unlawful use of our website, your deliberate misuse of our services or your breach of these Terms & Conditions.

Nothing in this section requires you to indemnify us for matters where such an obligation would be unfair or unenforceable under applicable UK consumer law.

Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect personal information.

Termination

We may suspend or restrict access to our website where we reasonably believe that you have seriously or repeatedly breached these Terms & Conditions, engaged in fraudulent activity or used our website unlawfully.

Any termination or suspension will not affect rights or obligations that have already arisen before termination.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you may also have rights under the laws applicable in your place of residence.

Nothing in these Terms & Conditions affects any mandatory consumer protection rights available to you under applicable UK law.

Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on this page, unless otherwise stated.

We recommend reviewing this page periodically to stay informed about any changes.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions, where permitted by law.

Contact Information

Store Name: Comfystride
Company Name: Comfystride LTD
Business Address: 91 Oakfield Road, Birmingham, B15 2NL, United Kingdom
Email: support@comfystridesocks.com
Business Days: Monday to Friday, 9:00 AM to 9:00 PM