Refund policy
Scope
This Refund & Return Policy applies to all purchases made through the Comfystride website.
This policy applies alongside your statutory rights under applicable UK consumer law. Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded.
60-Day Fit Guarantee
We understand that sometimes the fit of a product may not be quite right, even when sizing information has been followed carefully.
That's why we offer our 60-Day Fit Guarantee.
If you are not completely satisfied with the fit of your Comfystride socks within 60 days of receiving your order, please contact us at:
Please provide your order number and the size you require.
Where eligible, we will send you the replacement size free of charge, and you will not need to return the original pair.
This 60-Day Fit Guarantee is an additional benefit offered by Comfystride and does not affect your statutory consumer rights.
Return Eligibility
For most online purchases, UK consumers have a statutory right to cancel their order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
To help us process your return efficiently, returned items should generally be:
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Handled only as reasonably necessary to inspect them
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Returned in a resalable condition where applicable
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Returned with their original packaging where reasonably possible
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Complete with any original components or accessories
For sealed goods that are not suitable for return due to health protection or hygiene reasons, the statutory cancellation right may cease to apply if the goods are unsealed after delivery, where permitted by law.
This does not affect your rights where goods are faulty, damaged, incorrectly supplied, or otherwise do not conform to the contract.
Faulty, Damaged or Incorrect Items
If you receive a product that is defective, damaged, faulty, or different from what you ordered, please contact us as soon as possible.
We may ask you to provide:
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Your order number
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A description of the issue
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Photos of the product or packaging where appropriate
Depending on the circumstances and your legal rights, you may be entitled to a replacement, repair, price reduction, or refund.
Where a product is faulty, damaged, or incorrectly supplied, we will cover reasonable return postage costs where required by law.
Return Process
To request a return or refund, please email:
Please include:
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Your order number
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Your full name
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Your delivery address
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A description of the reason for your return or request
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Photos of any damaged, faulty, or incorrect items where applicable
We will review your request and provide the appropriate return instructions.
Please do not send your return to our business address unless we specifically instruct you to do so.
Where a return is required, we will provide the appropriate return address or instructions.
Return Postage Costs
Faulty, Damaged or Incorrect Items
Where the return is due to a fault, damage, incorrect item, or our error, Comfystride will cover reasonable return postage costs where required by applicable UK law.
Change-of-Mind Returns
Where you exercise your statutory cancellation right because you have changed your mind, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover those costs.
Refunds and Exchanges
We may offer refunds or exchanges depending on the circumstances, your legal rights, and product availability.
Refund Method
Approved refunds will normally be issued to the original payment method used for the purchase.
Refund Timeline
Where you exercise your statutory cancellation right, refunds will be processed in accordance with applicable UK consumer law.
For returned goods, we may wait until we receive the goods back or you provide evidence that they have been returned, whichever occurs first, where permitted by law.
Once a refund has been processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
Original Delivery Costs
Where you cancel an order under your statutory cancellation rights, we will refund the standard delivery charge where required by law.
If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional cost.
As Comfystride offers free standard UK delivery, there is normally no standard delivery charge to refund.
Cancellation Policy
You may have the right to cancel an online order within 14 days after receiving the goods, subject to applicable legal exceptions.
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before dispatch where possible.
If your order has already been dispatched, you may still have statutory cancellation rights and can follow the return process outlined in this policy.
Exceptions
Certain products may be excluded from cancellation or return where an applicable legal exception applies.
For sealed goods that are not suitable for return due to health protection or hygiene reasons, the cancellation right may cease to apply if the goods are unsealed after delivery, where permitted by law.
Returns may also be affected where:
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Products have been intentionally damaged
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Products have been handled beyond what is reasonably necessary to inspect them
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The applicable statutory cancellation period has expired
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An applicable legal exception applies
These restrictions do not affect your statutory rights regarding faulty, damaged, or incorrectly supplied goods.
Non-Delivery Claims
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will work with the relevant delivery provider to investigate your order and determine its status.
If the parcel is confirmed as lost, we will provide an appropriate resolution in accordance with applicable UK consumer law, which may include a replacement or refund.
Return Address
For security and processing purposes, please do not return products directly to our business address unless instructed to do so.
Once your return has been approved, we will provide the appropriate return address and return instructions by email.
Contact Information
Store Name: Comfystride
Company Name: Comfystride LTD
Business Address: 91 Oakfield Road, Birmingham, B15 2NL, United Kingdom
Email: support@comfystridesocks.com
Business Days: Monday to Friday, 9:00 AM to 9:00 PM