Delivery Policy
Delivery Details
We deliver exclusively within the United Kingdom.
Delivery Costs
United Kingdom: Free standard delivery on all orders.
There is no minimum order requirement to qualify for free standard delivery.
Order Processing
Processing Time: Orders are generally processed within 1–3 working days, Monday to Friday.
Weekend Orders: Orders placed on weekends or UK public holidays will generally be processed on the next available working day.
Once your order has been processed and dispatched, you will receive a confirmation email with your delivery information where tracking is available.
Delivery Time
Estimated Delivery Time: 3–6 working days after dispatch.
Working Days: Deliveries generally take place Monday to Friday.
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including delivery provider delays, severe weather, strikes, public holidays, transport issues or other unforeseen events.
We will make reasonable efforts to ensure your order reaches you within the estimated timeframe.
Unless a different delivery timeframe has been agreed, goods will generally be delivered without undue delay and within 30 days in accordance with applicable UK consumer law.
Delivery Process
All orders are carefully packaged before being handed to our delivery partner.
If your order arrives damaged, appears to have been damaged during transit or does not arrive, please contact us as soon as possible so that we can investigate the issue and assist you.
Nothing in this policy affects your statutory rights under UK consumer law.
Tracking Information
Where tracking is available for your order, you will receive an email containing your tracking information and tracking number after your order has been dispatched.
Track Your Order
You can use the tracking information provided in your dispatch email to check the current status of your delivery through the relevant delivery provider.
If you have any questions about your order or tracking information, our support team is happy to assist.
Missing or Incorrect Items
If an item is missing from your order or you receive an incorrect item, please contact us as soon as possible after receiving your parcel.
Please email:
When contacting us, please include your order number and a description of the issue. Photos may also be requested where appropriate to help us investigate and resolve the issue.
We will review the situation and, where appropriate, arrange a replacement or refund.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide your order number and, where possible, photographs showing the condition of the packaging and the damaged item.
We will assess the issue and work with you to find an appropriate resolution.
Your statutory rights relating to faulty, damaged or incorrectly supplied goods are not affected by this policy. UK consumer rules require remedies where goods are faulty, not as described or do not perform as expected.
Returns & Refunds
Returns and refunds are governed by our Refund & Return Policy and applicable UK consumer law.
For most online purchases, customers generally have a legal right to cancel their order within 14 days of receiving the goods, subject to applicable legal exceptions. After notifying the retailer of cancellation, customers generally have a further 14 days to return the goods.
Where a return is made under our voluntary return policy or statutory cancellation rights, products should be handled only as reasonably necessary to inspect them and returned in an appropriate condition, subject to your statutory rights.
Certain products may be excluded from cancellation or return where an applicable legal exception applies, including certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
Refunds will be processed in accordance with our Refund & Return Policy and applicable UK law.
Nothing in this Delivery Policy limits or excludes any statutory rights you may have as a UK consumer.
Contact Information
If you have any questions about delivery, tracking, missing items or damaged orders, please contact us:
Store Name: Comfystride
Company Name: Comfystride LTD
Business Address: 91 Oakfield Road, Birmingham, B15 2NL, United Kingdom
Email: support@comfystridesocks.com
Business Days: Monday to Friday, 9:00 AM to 9:00 PM